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This is a program that appears on the desktop of “selected users” at the client site. In under 15 seconds, it makes a back- up image of the database at that moment in time. This is ideal for using just before a closing or RENTUP or any critical process. If necessary, the image can be used to restore a selective record(s) or the entire Database.
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The RE Data data center has only had one outage in its five year history (in 2005) that lasted for less than three (3) hours. In the contract, RE Data penalizes themselves for downtime and issues a credit to a client when the system is down due to a data center failure.
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RE Data has made significant adjustments and system level changes to make any application operate at peak performance. Many of the longest running routines and reports are 15 – 20 times as fast or more when using the data center.
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The data center itself is comprised of the very latest hardware and software technology. The enterprise itself has its components replaced on a three (3) year or less cycle. The enterprise has virtually unlimited processing capacity.
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As a measure of security and stability, RE Data maintains three (3) additional facilities with a replicated enterprise to the data center. In the event of a complete disaster at the data center, RE Data has the ability to keep their clients operating with little or no disruption to their daily operations.
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RE Data has a data center that is SAS70 compliant. The facility has also passed through the Sarbanes/Oxley audit procedure. There is a letter of compliance available upon request.
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Most clients experience problems where their users get “locked out” of the system from time to time. To keep this from happening, RE Data has developed an automatic user reset function. It monitors the users and when necessary resets their locks automatically.
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Test Area for New Versions
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Most clients are cautious about immediately installing new hot fixes and service packs. RE Data has created a solution. Clients are given a designated "testing area" where users are permitted to work with new versions of the software using their live data.
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Application of Hot Fixes and Service Packs
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There is a large amount of technical work involved when the application is upgraded to a new version or an interim version. In many cases, this can also involve a data conversion. RE Data provides these services at no additional charge to its hosting clients. In addition, the work is typically scheduled during non- standard business hours to minimize the impact on the client’s staff.
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Desktop Security Administration
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RE Data deploys the security console to the assigned individuals at the client’s site. Those people are provided with all of the tools necessary to control both staff access to the data center and staff access to the application. The client does not need RE Data to participate in anything related to this area.
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RE Data develops and releases to Hosting clients a number of automated systems to help in the processing of their data. The eServices department of RE Data focuses on automating data entry, and providing real time data to all users, both employees and tenants.
Please see the eServices section for more information.
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RE Data works together with the bank(s) of the client to establish the proper links. RE Data already has a working ACH process with several of the larger banks. There is a custom view added to the standard programs allowing the user to enter the appropriate bank and routing information.
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