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eServices℠
RE Data Systems has established a series of “valued added
services” and products that greatly enhance the usability of their
software products. These are custom written independent
program applications that exist only in the hosting environment
of RE Data Systems. All of them are designed for the Internet and link directly into their
accounting system.
The focal point of eServices is the portals for use by the residents or tenants. These
portals were built so they immediately and seamlessly update all of the necessary tables
inside the management company’s database. All users of the portals require an
extensive log in and validation process to enter and use the portal.
The software engineering used in building the portals utilize very “open architecture".
This allows RE Data to have its hosting clients PERSONALIZE the portal. This can
include pictures of the property, names and contacts at the management office, logos
and more.
eResidentPortal
This is a complete Web based application designed for use by residents of apartments
and condominiums. It provides Internet based access to these people and allows them to
do nearly 100% of their communication with the management office. By giving people this
opportunity, it delivers several benefits to the management company including:
The presentation to the residents is done in a simple to follow and easy to use format.
The portal makes the following functions available to residents:
Rent Payments – the payments can be made by the resident via the portal using ACH,
Credit Cards and Electronic Checks. Payments are posted and receipts provided to the
resident. Daily deposits are recorded automatically for the management company. Funds
are deposits and routed automatically using the federal banking standards. Partial
payment and prepayments are permitted at the manager’s discretion depending on the
rules of the property. For ACH activity, RE Data offers clients an extremely low cost
processing of these transactions or the client can use their bank if that works better for
their company. For credit card payments, RE Data handles 100% of the processing and
most clients pass the convenience fees on to the residents but the accounting for those
transactions are all handled by RE Data Systems.
Service Requests – a resident can submit to the management company a request to
have maintenance work done in their unit. All of the details concerning the work order
are entered by the resident. The work order is automatically posted to the open work
order file in their accounting system. An email is sent to all appropriate management personnel
(including the maintenance department) as notification of the new service request.
Residents can review the status of their existing work orders via the portal.
Master Resident Information – each resident is given a picture of their existing master
information including phone numbers, place of employment, other residents living in the
unit and more. The resident is able to update “non-critical” fields with current information.
This maintains better accuracy of reporting for the management company.
Bulletin Board – a shared place where residents can place information to be shared
with other residents of the complex. Restrictions as to content and access are controlled
by the property manager.
Payment History – the resident has the ability to view their payment and billing history
for any time period and print it.
Community Message Board – a place where the property manager can post important
messages to be seen by residents.
Email Notification – a system that automatically sends email messages to the resident
to alert them of issues include delinquent rent owed, leases about to expire and any
other “date sensitive” events.
Lease Facsimile Printing – the residents can print out a copy of their lease information
including all of the terms, dates, amounts and other critical components. It is not a valid
negotiable instrument or a photo copy of the lease but it does give the resident an
excellent picture of their agreement.
eTenantPortal
This portal is for use by Commercial tenants in office buildings and shopping centers. It
has all of the same features as those already included in the eResident portal. In
addition to those features, the eTenant Portal includes:
Sales Figures – there is a screen where retail tenants can submit their sales figures on-
line.
Suite Availability – this is a list of other spaces within the same property that are
available for lease and it shows their market rate per square foot. This enhances the
renewal process for existing commercial tenants. Clients will use this to improve tenant
retention.
eLeasingPortal
eLeasingPortal provides an Internet web location where prospective residents can do
research on possible units to rent. The information is provided from the database kept
by the client in their accounting system. The details about each unit are provided including floor plans.
Pre-Rental – this is a series of programs giving the prospect a place to enter basic
information and initiate their own credit check processing. This feature includes filling out
guest card information and paying an application fee and / or unit reservation fee.
Lease Signing – it is expected that eventually electronic signatures and other
operations will become a part of this on-line portal. At this time, the prospective resident
is able to complete all of the procedures with the exception of the signing and final
execution of the lease.
Scheduling an Appointment – the resident can schedule a convenient date and time
to visit the property, see a unit they have identified and meet with a leasing
representative.
RE Data Systems has established a series of “valued added
services” and products that greatly enhance the usability of their
software products. These are custom written independent
program applications that exist only in the hosting environment
of RE Data Systems. All of them are designed for the Internet and link directly into their
accounting system.
The focal point of eServices is the portals for use by the residents or tenants. These
portals were built so they immediately and seamlessly update all of the necessary tables
inside the management company’s database. All users of the portals require an
extensive log in and validation process to enter and use the portal.
The software engineering used in building the portals utilize very “open architecture".
This allows RE Data to have its hosting clients PERSONALIZE the portal. This can
include pictures of the property, names and contacts at the management office, logos
and more.
eResidentPortal
This is a complete Web based application designed for use by residents of apartments
and condominiums. It provides Internet based access to these people and allows them to
do nearly 100% of their communication with the management office. By giving people this
opportunity, it delivers several benefits to the management company including:
- Reduction of data entry of resident rent payments
- Improved accuracy of reporting
- Immediate accurate resident information
- Email notification of management personnel to key activities
- Reduction in delinquencies
- Use of technology to solve a business process for the management company
The presentation to the residents is done in a simple to follow and easy to use format.
The portal makes the following functions available to residents:
Rent Payments – the payments can be made by the resident via the portal using ACH,
Credit Cards and Electronic Checks. Payments are posted and receipts provided to the
resident. Daily deposits are recorded automatically for the management company. Funds
are deposits and routed automatically using the federal banking standards. Partial
payment and prepayments are permitted at the manager’s discretion depending on the
rules of the property. For ACH activity, RE Data offers clients an extremely low cost
processing of these transactions or the client can use their bank if that works better for
their company. For credit card payments, RE Data handles 100% of the processing and
most clients pass the convenience fees on to the residents but the accounting for those
transactions are all handled by RE Data Systems.
Service Requests – a resident can submit to the management company a request to
have maintenance work done in their unit. All of the details concerning the work order
are entered by the resident. The work order is automatically posted to the open work
order file in their accounting system. An email is sent to all appropriate management personnel
(including the maintenance department) as notification of the new service request.
Residents can review the status of their existing work orders via the portal.
Master Resident Information – each resident is given a picture of their existing master
information including phone numbers, place of employment, other residents living in the
unit and more. The resident is able to update “non-critical” fields with current information.
This maintains better accuracy of reporting for the management company.
Bulletin Board – a shared place where residents can place information to be shared
with other residents of the complex. Restrictions as to content and access are controlled
by the property manager.
Payment History – the resident has the ability to view their payment and billing history
for any time period and print it.
Community Message Board – a place where the property manager can post important
messages to be seen by residents.
Email Notification – a system that automatically sends email messages to the resident
to alert them of issues include delinquent rent owed, leases about to expire and any
other “date sensitive” events.
Lease Facsimile Printing – the residents can print out a copy of their lease information
including all of the terms, dates, amounts and other critical components. It is not a valid
negotiable instrument or a photo copy of the lease but it does give the resident an
excellent picture of their agreement.
eTenantPortal
This portal is for use by Commercial tenants in office buildings and shopping centers. It
has all of the same features as those already included in the eResident portal. In
addition to those features, the eTenant Portal includes:
Sales Figures – there is a screen where retail tenants can submit their sales figures on-
line.
Suite Availability – this is a list of other spaces within the same property that are
available for lease and it shows their market rate per square foot. This enhances the
renewal process for existing commercial tenants. Clients will use this to improve tenant
retention.
eLeasingPortal
eLeasingPortal provides an Internet web location where prospective residents can do
research on possible units to rent. The information is provided from the database kept
by the client in their accounting system. The details about each unit are provided including floor plans.
Pre-Rental – this is a series of programs giving the prospect a place to enter basic
information and initiate their own credit check processing. This feature includes filling out
guest card information and paying an application fee and / or unit reservation fee.
Lease Signing – it is expected that eventually electronic signatures and other
operations will become a part of this on-line portal. At this time, the prospective resident
is able to complete all of the procedures with the exception of the signing and final
execution of the lease.
Scheduling an Appointment – the resident can schedule a convenient date and time
to visit the property, see a unit they have identified and meet with a leasing
representative.
